Terms and Conditions
Effective Date: 6th March 2025
Welcome to Chroma Wardrobe! These Terms and Conditions outline the rules and regulations for using our website (www.chromawardrobe.com) and purchasing our products and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. Definitions
- “Company” refers to Chroma Wardrobe, a fashion retailer based in Abuja, Nigeria.
- “Customer” or “You” refers to any individual or entity using our services or purchasing our products.
- “Products” refers to fashion items, clothing, and accessories sold on our website or in-store.
- “Services” refers to personal styling, fashion consultation, custom orders, and nationwide delivery.
2. Use of Website
- By accessing our website, you confirm that you are at least 18 years old or using the website under parental supervision.
- You agree not to use our website for any unlawful purpose or in a way that may harm the company.
- We reserve the right to refuse service, terminate accounts, or cancel orders if fraudulent or harmful activity is detected.
3. Orders & Payments
- All product prices are displayed in Naira (NGN) and are subject to change without prior notice.
- Orders must be placed through our website, WhatsApp, or in-store.
- We accept payments via bank transfer, credit/debit cards, and other approved methods.
- Full payment is required before processing and shipping an order.
4. Product Availability & Accuracy
- We strive to provide accurate product descriptions and images, but colors and designs may vary slightly due to screen settings and photography.
- If an item is unavailable after an order has been placed, we will notify you and offer an alternative or a refund.
5. Returns, Exchanges & Refunds
- Returns & Exchanges: We accept returns and exchanges within 7 days of purchase, provided the item is in its original condition with tags attached.
- Refunds: Refunds are only issued if an item is out of stock or if there was an error in processing the order. Refunds may take 7-10 business days to process.
- No Refunds for Buyer’s Remorse: If you change your mind after purchasing, we may offer an exchange or store credit but not a cash refund.
6. Shipping & Delivery
- We offer nationwide delivery across Nigeria. Delivery timelines vary based on location.
- Customers are responsible for providing accurate delivery addresses. We are not liable for lost or undelivered packages due to incorrect addresses.
- Shipping fees are non-refundable unless the order is canceled before dispatch.
- If an order is delayed due to unforeseen circumstances, we will notify you as soon as possible.
7. Custom Orders & Bulk Purchases
- Custom orders require full upfront payment before production begins.
- Bulk orders may be eligible for discounts. Contact us for special pricing.
- Production time for custom orders varies and will be communicated to the customer.
8. Intellectual Property
- All content on our website, including text, images, logos, and designs, is the property of Chroma Wardrobe.
- You may not copy, reproduce, or distribute our content without prior written permission.
9. Limitation of Liability
- We are not responsible for:
- Manufacturer defects (though we will assist in resolving issues with suppliers).
- Delays caused by shipping carriers or unforeseen circumstances.
- Misuse or improper care of purchased items.
- Our liability is limited to the value of the product purchased.
10. Privacy Policy & Data Protection
- We collect customer information for order processing and customer service purposes.
- Your data will not be shared with third parties except as required for payment processing or delivery services.
- See our [Privacy Policy](Insert Privacy Policy Link) for more details on how we handle your information.
11. Changes to Terms & Conditions
- We may update these Terms and Conditions at any time. Continued use of our services after changes means you accept the updated terms.
12. Governing Law
These Terms and Conditions are governed by the laws of Nigeria. Any disputes shall be resolved in Nigerian courts.
13. Contact Us
For inquiries or further assistance, please contact us:
📍 Store Location: 11, Marakesh Street, Wuse II, Abuja
📞 Call/WhatsApp: 07034884362
📧 Email: sales@chromawardrobe.com
🌐 Website: www.chromawardrobe.com
By using Chroma Wardrobe’s services, you agree to these Terms and Conditions.